(for Sonyah Shop online store – https://sonyah.shop)

This Privacy Policy (hereinafter – the "Policy") explains how the Individual Entrepreneur (hereinafter – the "IE" or "Website Administration"), operating the SonyaH Shop online store (domain https://sonyah.shop, hereinafter – the "Website"), collects, uses, and protects your personal data.

By using the Website, you agree to this Policy. We aim to be as transparent as possible regarding the collection and use of your data, adhering to the current legislation of Ukraine and the requirements of the General Data Protection Regulation (GDPR).

1. DEFINITION OF TERMS

  • Personal Data: Any information that directly or indirectly identifies you.

  • Processing of Personal Data: Any action involving your data, including collection, storage, use, transfer, deletion, etc.

  • User: Any individual who has access to the Website.

  • Confidentiality of Personal Data: The requirement not to disclose your data without your consent or legal grounds.

  • Cookies: Small text files stored on your device to improve the Website's operation.

  • IP Address: The unique network address of your device.

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2. WHAT DATA DO WE COLLECT?

We collect only the personal data that is necessary for our operations:

  • When placing an order or registering: Your first name, last name, phone number, email address, shipping address.

  • Automatically when using the Website: IP address, information about your browser and device, and data about your activity on the Website (which pages you visited, time of visit) using Cookies.

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3. HOW DO WE USE YOUR DATA?

We use your personal data for the following purposes:

  • Processing and fulfilling your orders on the Website.

  • Communicating with you, providing information about order status, and answering your questions.

  • Improving the Website's operation, our products, and services.

  • Conducting statistics and analysis to identify technical issues and the effectiveness of advertising campaigns.

  • Complying with legal requirements.

  • With your consent – to provide you with updates, special offers, and news.

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4. DISCLOSURE OF DATA TO THIRD PARTIES

We may disclose your personal data to third parties exclusively in the following cases:

  • To fulfill your order: For example, to delivery services (Nova Poshta, Ukrposhta), payment systems for processing payments.

  • As required by law: To authorized state or judicial bodies, if there are legal grounds and a corresponding request.

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We cooperate only with reliable partners who are obliged to maintain confidentiality and protect your data.

5. HOW DO WE PROTECT YOUR DATA?

The Website Administration takes all necessary organizational and technical measures to protect your personal data from unauthorized or accidental access, destruction, alteration, blocking, copying, distribution, and other unlawful actions. All data is stored on secure servers.

6. AGE RESTRICTIONS

By using the Website and placing an order, you confirm that you have reached the age that allows you to independently enter into relevant agreements and give consent to the processing of personal data. If we have reasonable doubts about your age, we may request additional verification.

7. YOUR RIGHTS REGARDING PERSONAL DATA

In accordance with GDPR and current legislation, you have the right to:

  • Access to data: Request information about what data we store about you and how we process it.

  • Rectification: Request the correction of inaccurate or incomplete data.

  • Erasure ("right to be forgotten"): Request the deletion of your data under certain circumstances.

  • Restriction of processing: Request the restriction of the processing of your data.

  • Data portability: Receive your data in a structured, commonly used format for transfer to another controller.

  • Object to processing: Object to the processing of your data, especially for direct marketing.

  • Lodge a complaint: Lodge a complaint with the relevant supervisory authority for personal data protection.

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To exercise any of these rights, please contact us using the contact details provided on the Website.

8. DATA RETENTION

We retain your personal data only for as long as necessary for the purposes specified in this Policy or to comply with legal requirements. After these purposes are achieved, the data will be deleted or anonymized.

9. USE OF COOKIES

What are Cookies?
Cookies are small text files stored on your device (computer, phone, tablet) when you visit a website. They help the Website function properly, improve your user experience, and collect analytical data.

What Cookies do we use?

  • Strictly Necessary: These files ensure the basic functionality of the Website, such as navigation, adding items to the cart, and accessing secure sections. Without them, the Website will not be able to function fully.

  • Functional: Allow the Website to remember your settings and preferences (e.g., language or region) to enhance your experience.

  • Analytical (Statistical): We use these files to collect anonymous information about how Users interact with the Website, which helps us improve its operation (e.g., Google Analytics).

  • Marketing: These files may be used to display personalized advertisements that match your interests based on your activity on the Website.

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Your Consent to Cookies:
When you first visit our Website, you will be prompted to consent to the use of Cookies. You can accept all Cookies or manage their use through your browser settings.

How to Manage Cookies?
You can manage or delete Cookies through your web browser settings. Please note that disabling certain types of Cookies may affect the functionality and usability of the Website.

10. LIABILITY

The Website Administration is liable for damages caused by unlawful use of personal data in accordance with current legislation. The Website Administration is not liable for loss or disclosure of data if: the information became publicly known at the time of its loss/disclosure; the information was received from a third party before its receipt by the Website Administration; disclosure occurred with the User's consent.

11. CHANGES TO THE POLICY

The Website Administration has the right to amend this Privacy Policy. All changes will be published on this page of the Website. Continued use of the Website after the publication of changes signifies your agreement to the updated Policy.

12. CONTACT INFORMATION

If you have any questions or suggestions regarding this Policy, please contact us using the contact details provided on the Website https://sonyah.shop.

With respect and care for your personal data,
INDIVIDUAL ENTREPRENEUR
February 06, 2025